Have you ever shared a painful or challenging experience with a friend, partner, colleague or boss and instead of feeling heard you left the conversation feeling worse off and misunderstood? In that moment, the person whom you were speaking to was not empathetic. They may not have intentionally responded that way and were perhaps caught up in their own problems, were busy or lacked understanding of your situation. In truth, even the most empathetic of us do this. However, it’